PICSEL Terms of Use

 

NetSeg Pty Ltd trading as PICSEL / picsel.ai

ABN 83 693 992 862

Melbourne, Victoria, Australia

 

Effective Date: 24 August 2026

 

These Terms of Use ("Terms") govern access to and use of the PICSEL service at picsel.ai (the "Service") provided by NetSeg Pty Ltd ("NetSeg", "we", "us", or "our").

 

By creating an account, accessing, or using the Service, you agree to these Terms. If you are using the Service for an organisation, you confirm you have authority to bind that organisation, and "you" includes that organisation.

 

If you do not agree, do not use the Service.

 

These Terms are for the PICSEL SaaS product only. They are separate from NetSeg consulting engagement terms on netseg.io.

 

1. The Service

 

1.1 What PICSEL is. PICSEL is an online OT cybersecurity AI advisor and related tools that can help users explore OT cybersecurity topics, maturity, governance artefacts, and practical uplift guidance based on the PICSEL methodology and information you provide.

 

1.2 Advisory / informational only. The Service provides general information and AI-generated guidance. It is not legal advice, safety engineering advice, guaranteed compliance with any law or standard (including SOCI Act, IEC 62443, NIST CSF, or AESCSF), and it is not a substitute for qualified professional consulting, engineering, or operational judgement. You remain solely responsible for decisions affecting your people, plant, and systems.

 

1.3 No implementation or control of your OT. The Service does not access, monitor, scan, or control your OT networks unless a feature expressly says otherwise and you enable it. Default use is conversational / document-oriented.

 

1.4 Changes. We may change features, free tier limits, and the Service over time. We will try not to remove core paid functionality without notice, but continuous improvement means the product will evolve.

 

2. Accounts and eligibility

 

2.1 You must provide accurate registration details and keep them current.

2.2 You are responsible for safeguarding login credentials and for activity under your account.

2.3 Notify us promptly of unauthorised access.

2.4 One person per login unless we provide team/organisation seats you have paid for (or that are included in your plan).

2.5 We may refuse, suspend, or terminate accounts that appear abusive, fraudulent, or in breach of these Terms.

 

3. Plans, fees, and trials

 

3.1 Free / freemium features may be offered with usage limits. We may change those limits with reasonable notice where practicable.

3.2 Paid plans are charged in AUD unless stated otherwise, exclusive of GST. GST will be added where applicable.

3.3 Subscription fees are billed in advance for the billing period shown at checkout (or in your order).

3.4 Unless stated otherwise at purchase, subscriptions renew automatically until cancelled. Cancel before the renewal date to avoid the next charge.

3.5 Except where Australian Consumer Law requires otherwise, fees are non-refundable once a paid period has started (including unused free-tier overages converted to paid use), unless we say otherwise in writing.

3.6 We may change prices for future periods with notice. Price changes do not affect a prepaid period already paid.

3.7 Late or failed payment may result in suspension of paid features.

 

4. Your content and data

 

4.1 Customer Content. You retain ownership of content you submit to the Service (prompts, uploads, notes, and materials you enter) ("Customer Content").

4.2 Licence to us. You grant us a worldwide, non-exclusive licence to host, process, transmit, and display Customer Content solely as needed to provide, secure, and improve the Service for you (including sending it to AI and infrastructure subprocessors).

4.3 Your responsibility. You must not submit content you do not have rights to use, or content that is unlawful, or that includes secrets you are not willing to process via third-party cloud/AI providers (passwords, private keys, highly sensitive OT credentials, or personal information of others without a lawful basis).

4.4 Outputs. Subject to these Terms and third-party model constraints, you may use AI-generated outputs for your internal business purposes. Outputs may be similar for different users. We do not claim ownership of your Customer Content.

4.5 Feedback. If you give us feedback or suggestions, we may use them without restriction or obligation to you.

 

5. Acceptable use

 

You must not:

- Misuse the Service or attempt to disrupt, probe, or bypass security or rate limits

- Reverse engineer the Service except to the extent that restriction is prohibited by law

- Use the Service to develop a competing AI OT-advisory product using our non-public materials or systematic scraping of outputs

- Upload malware or attempt unauthorised access to other tenants' data

- Use the Service for unlawful purposes, or to provide regulated professional advice you are not permitted to give

- Resell or white-label the Service without our written agreement

- Represent PICSEL outputs as certified compliance, audit sign-off, or NetSeg professional consulting work product unless we have a separate consulting engagement

 

We may investigate and suspend access for suspected breaches.

 

6. Intellectual property

 

6.1 We (and our licensors) own the Service, software, branding, PICSEL methodology presentation in the product, and all related IP, excluding Customer Content.

6.2 We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription (or free access period) in accordance with these Terms and your plan.

6.3 PICSEL methodology materials made available in the product are for your internal use in connection with the Service, not for publishing as your own commercial methodology product.

 

7. Privacy

 

Our PICSEL Privacy Policy (https://picsel.ai/privacy-policy) explains how we handle personal information. By using the Service you acknowledge that policy.

 

8. Third-party services and AI providers

 

The Service depends on third-party infrastructure and AI model providers. Their availability and behaviour are outside our full control. Features may be unavailable or degrade if a provider fails. Third-party terms may also apply to underlying model use.

 

9. Warranties and Australian Consumer Law

 

9.1 We will provide the Service with due care and skill consistent with a small SaaS business offering an AI advisory tool.

9.2 To the maximum extent permitted by law, the Service and outputs are provided "as is" and "as available", without warranties of uninterrupted availability, error-free AI outputs, fitness for a particular purpose, or non-infringement beyond what we expressly state.

9.3 Nothing in these Terms excludes Non-Excludable Rights under the Australian Consumer Law ("ACL") or other laws that cannot be excluded.

9.4 If you acquire the Service as a consumer or where ACL guarantees apply and cannot be excluded, our liability for breach of a non-excludable guarantee is limited (where permitted, including under ACL s64A for business purchases of services) to re-supply of the Service or payment of the cost of re-supply.

 

10. Limitation of liability

 

10.1 To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the Service or these Terms is capped at the greater of: (a) AUD $100; or (b) the fees you paid us for the Service in the 12 months before the claim arose.

10.2 To the maximum extent permitted by law, we are not liable for indirect, consequential, special, incidental, or punitive loss, including loss of profits, revenue, data, goodwill, business opportunity, production downtime, or safety/operational incidents, even if advised of the possibility.

10.3 Clauses 10.1 and 10.2 do not apply to liability for fraud, wilful misconduct, death or personal injury caused by our negligence, or Non-Excludable Rights.

10.4 You agree that AI advisory tools carry inherent risk of incorrect or incomplete outputs, and that you will independently verify guidance before relying on it for operational, safety, or compliance decisions.

 

11. Indemnity

 

You indemnify us against claims, losses, and reasonable costs arising from: (a) your Customer Content; (b) your misuse of the Service or outputs; (c) your breach of these Terms; or (d) your violation of law or third-party rights — except to the extent caused by our negligence or wilful misconduct.

 

12. Suspension and termination

 

12.1 You may stop using the Service and cancel a subscription in accordance with your plan's cancellation flow (or by emailing us if no self-serve cancel exists).

12.2 We may suspend or terminate access immediately if you materially breach these Terms, fail to pay, create security risk, or if we must do so by law.

12.3 We may discontinue the Service with reasonable notice where practicable. If we discontinue a prepaid paid plan for convenience (not for your breach), we will refund the unused prepaid portion on a pro-rata basis.

12.4 On termination, your right to access the Service ends. We may delete Customer Content after a reasonable period in line with our Privacy Policy, except where retention is required by law. Export features, if available, should be used before cancellation.

 

13. Dispute resolution and governing law

 

13.1 These Terms are governed by the laws of Victoria, Australia.

13.2 The parties submit to the non-exclusive jurisdiction of the courts of Victoria.

13.3 Before commencing court proceedings (other than for urgent injunctive relief), the parties will attempt good-faith negotiation for 14 days after written notice of a dispute.

 

14. General

 

14.1 Entire agreement. These Terms and the PICSEL Privacy Policy are the entire agreement for the Service and supersede prior understandings about the Service.

14.2 Changes to Terms. We may update these Terms by posting a new version on picsel.ai. Material changes will apply from the stated effective date. Continued use after that date constitutes acceptance, except where acceptance must be obtained differently by law.

14.3 Assignment. You may not assign these Terms without our consent. We may assign to a related body corporate or successor as part of a corporate transaction on notice.

14.4 Severability. If a provision is unenforceable, the rest remains in effect.

14.5 No partnership. Using the Service does not create a partnership, employment, or consulting engagement with NetSeg unless separately agreed in writing.

14.6 Notices. We may notify you via the Service or your account email. You may notify us at leon@netseg.io.

 

Acceptance

 

By using the Service you agree to these Terms.

 

NetSeg Pty Ltd trading as PICSEL / picsel.ai

ABN 83 693 992 862

Email: leon@netseg.io

Website: https://picsel.ai

 

Last Updated: 24 August 2026

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